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Privacy Policy

Privacy Policy, Terms of Use & Communications Consent
Last Updated: April 28, 2026 

Welcome to the website of Laser Eye Center of Silicon Valley (“LECSV,” “we,” “our,” or “us”). By accessing this website, using our services, or interacting with our chatbot, you agree to the terms outlined below.

1. Overview

This document governs your use of our website, chatbot, and any communications you initiate with us. It also explains how we collect, use, and protect your information, as well as your rights regarding communications.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name, email address, and phone number
  • Health-related information submitted through forms or chatbot interactions
  • Appointment requests and preferences
  • Communication preferences

We may also collect technical data such as IP address, browser type, and usage behavior to improve website performance.

3. Chatbot Use (AI-Assisted)

Our website may include a chatbot feature designed to assist with general inquiries and improve your experience. This chatbot may use artificial intelligence (AI) to generate responses.

Important Disclosures:

  • Information provided through the chatbot is for general informational purposes only
  • It does not constitute medical advice, diagnosis, or treatment
  • Use of the chatbot does not establish a physician-patient relationship
  • Responses may be generated using AI and may contain inaccuracies, omissions, or outdated information
  • Information provided may include errors related to services, providers, availability, or location

If you are experiencing a medical emergency, call 911 immediately or contact your physician directly.

4. Data Privacy & Security

We take data privacy seriously:

  • Data transmitted through our systems is encrypted
  • We utilize HIPAA-aligned safeguards and SOC 2-compliant infrastructure where applicable
  • Chatbot interactions are not used to train public large language models

However, no system is completely secure. By using this website, you acknowledge and accept this risk.

5. Identity Verification & Data Integrity

To maintain the integrity of our systems and protect against fraudulent or automated submissions, we may use third-party tools and internal processes to verify the validity of contact information provided through our website or chatbot.

This may include:

  • Validation of phone numbers to confirm they are active and associated with a real user
  • Verification of email addresses to ensure deliverability and authenticity
  • Detection and filtering of automated or bot-generated submissions

These processes are conducted in the background and are designed to improve security, data accuracy, and overall user experience.

We do not use this process to make medical determinations or decisions, and verification does not establish a patient relationship.

By submitting your information, you acknowledge and consent to these verification processes as part of your interaction with our website and services.

6. Consent to Communications (TCPA Compliance)

By submitting your information through our website, forms, chatbot, or by providing your contact information to us over the phone, you expressly consent to be contacted by Laser Eye Center of Silicon Valley via:

  • Phone calls (including automated or prerecorded calls)
  • Text messages (SMS/MMS)
  • Email communications

These communications may include:

  • Appointment confirmations and reminders
  • Follow-up messages
  • Service-related information
  • Educational or promotional content

Key Terms of Consent:

  • Your consent constitutes prior express written consent where required under applicable law
  • Consent is not a condition of purchase
  • Message and data rates may apply for text messages
  • You may opt out at any time:
    • Text: Reply STOP
    • Email: Use unsubscribe link
    • Phone: Request removal verbally or in writing

For immediate assistance or to confirm any communication, we recommend calling our office directly.

7. No Medical Relationship

Submitting information through this website or chatbot:

  • Does not establish a physician-patient relationship
  • Does not create a confidential medical relationship outside applicable legal protections
  • Does not substitute for professional medical care

Always consult a qualified healthcare provider for medical advice.

8. Use of Services Disclaimer

All services, including the chatbot and website content, are provided “as is” without warranties of any kind.

To the fullest extent permitted by law, LECSV disclaims:

  • Accuracy, completeness, or reliability of information
  • Uninterrupted or error-free operation
  • Fitness for a particular purpose
  • Security or absence of harmful components

We are not liable for any decisions made based on information obtained through this website or chatbot.

9. Limitation of Liability

Laser Eye Center of Silicon Valley and its affiliates shall not be liable for any damages arising from:

  • Use or inability to use the website or chatbot
  • Errors or omissions in content
  • Unauthorized access to or alteration of your data

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of those changes.

11. Contact Information

If you have questions about this policy or your communications preferences, please contact:

Laser Eye Center of Silicon Valley
606 Saratoga Avenue
San Jose, CA 95129

(408) 984-1010

info@2020eyesite.com