/ Our Patient Care Values
We have systematically optimized every aspect of our patient care experience, just to make things “better”.
We are always looking for a “better way” to care for our patients. Our company’s guiding principles
are centered on providing optimal safety & results, prioritizing “concierge-style” patient care, and
setting high standards for excellence.
Safety & Results
First and foremost, I never forget what we are trying to accomplish for you: To get the very safest
and best vision results possible. Our Laser Eye Center offers the most advanced vision correction
available, anywhere! On this website, I readily share the substantial scientific evidence that supports the safety and efficacy of modern LASIK and its other FDA-approved refractive counterparts, including Epi-LASIK/PRK, SMILE, Visian ICL, Kamra Inlay and Raindrop Inlay. Since some people are not ideal candidates for LASIK, I also share my rationale for deciding when other procedures or “not having a procedure” is most appropriate.
Concierge-Style Patient Care
We treat our patients like dignified people, not like cattle! Our style may seem “old school” in an
age of HMOs and corporate LASIK chains, but our patients seem to appreciate the upgrade to
undivided personal attention. We prefer to personally provide “in house” patient care for our patients.
Please compare this standard to other LASIK centers throughout the Bay Area. If a LASIK business
has several locations or an “optometric referral pyramid”, do you know who will be taking care of YOU after surgery? Yes, I still prefer to see my surgical patients in my office after their procedure, though it’s unclear why all doctors wouldn’t strive for this standard.
The mere thought of eye surgery can make some people cringe. We understand! Over the years, we
have found many ways to make the process as easy as possible. For extra anxious patients, we are
quite experienced in offering comfortable sedation, effective eye drop anesthesia, eye-tracking lasers,
a device to prevent our patients from blinking during the treatment (and we’ll even hold your hand,
if desired). Some centers display their LASIK operating room directly to public waiting areas, making
their patients feel like they’re having surgery on stage in a fishbowl observatory. Designed for your
comfort, our high tech operating suites are private. Since we are proud of what we do, your loved ones
may observe your procedure through a private display window, with your approval.
At the Laser Eye Center, our veteran team has developed a reputation for treating our patients
like “patients”, not “consumers that are being sold something”. The field of Laser Vision Correction
is competitive. Nevertheless, other community physicians are my colleagues, not my competition.
If you’d like me to suggest another surgeon, I’d be glad to refer you elsewhere. Built on a
long-standing tradition of excellence, our unique practice cannot be replicated by just any
LASIK place. While our laser facility is ultra-modern, the way that we take care of people could
be considered quite “old fashioned”.
Sincerely, Craig Bindi